The ORS quality team maintains a documented Quality Management System (QMS) in accordance with ISO 9001: 2015.
As a company, ORS are committed to Quality to ensure customer satisfaction. The nature of our business places particular emphasis on experience, expertise, capability, reliability and quality. We will provide our services in a manner that conforms to contractual requirements and it is the policy of ORS to establish and maintain an effective and efficient quality assurance programme planned and developed along with other management functions. In preparing and communicating ORS quality policy a risk-based thinking approach is taken to determine our strength, weaknesses opportunity and threats. This requires us to assess who our interested parties are and take into account there needs and expectations.
The QMS in place is based on the requirements of ISO 9001: 2015 and is supported by Management, the ISO Committee and practiced by all employees. This requires the office to follow a PDCA (Plan Do Check Act) Cycle. As continuous improvement is an integral part of our philosophy for the ongoing development of the company, quality goals and objectives will be set and reviewed.
The company is committed to supplying only the best solutions to our customers whilst complying with regulatory and legal requirements. This quality policy will be reviewed at regular intervals by ORS Management to ensure continuing high standards and compliance to our QMS. The quality team has ensured that quality objectives have been established at relevant functions and levels within the organisation. The quality objectives are measurable and consistent with the quality policy.
Performance indicators will be calculated annually and presented at the management review meeting by the management representative.
Performance will be assessed against targets set at the previous management review meeting and new targets set for the next management review meeting. Top management shall ensure that there is evidence of Quality Planning throughout the Company’s main activities. Quality Planning shall take the form of documented procedures and support documents which will describe the approach to, and operation of the Company’s core business activities and services.
If a particular process warrants it, a quality plan in the form of a documented procedure with supporting forms shall be developed. The integrity of the QMS will be maintained when changes to the QMS are planned and implemented.